Refund Policy | Flow AI Fx

Effective Date: March 30, 2026

At Flow AI Fx ("we", "us", or "our"), accessible via flowaifx.app, we are dedicated to providing a premier multimodal AI creative studio for video, image, music, and voice generation. We understand that circumstances may arise where you need to request a refund or cancel a subscription.

Please review this Refund Policy carefully before purchasing any subscription or credit replenishment pack on our platform.

1. Digital Products and Computational Services

Flow AI Fx provides intangible digital services, cloud GPU/TPU computational capacity, and virtual software capabilities. Our platform generates digital assets (including AI videos, high-resolution images, musical compositions, and synthetic voices) in real time.

Because computational processing power and third-party inference costs are incurred immediately upon task submission, physical returns and traditional physical goods return standards do not apply to our digital services.

2. Refund Eligibility Criteria (7-Day Policy)

We evaluate refund requests fairly and transparently. A full or partial refund may be issued if you submit your request within seven (7) calendar days of the initial transaction date, strictly under the following qualifying conditions:

Unused Subscription Plans: You purchased a recurring subscription (such as Pro Monthly or Pro Yearly) but have not consumed any credits and have not initiated any generation tasks during the current billing period.
Verified Delivery or Activation Failure: You completed a payment for a subscription or credit package, but the service or credits were not credited to your account due to a verified platform technical defect that our engineering team was unable to rectify within a reasonable time.
Accidental Duplicate Transactions: You were inadvertently billed more than once for the same subscription or package due to a verified payment gateway error or network timeout during checkout.

All refund requests must be formally submitted to support@flowaifx.app within seven (7) calendar days of the original transaction date. Requests received after this window cannot be accommodated.

3. Non-Refundable Scenarios

Refunds will not be granted under any of the following circumstances:

Credits Consumed or Services Rendered: You have already utilized any portion of your purchased credits, initiated generation tasks, rendered videos, upscaled images, generated music tracks, or synthesized voices.
Subjective Dissatisfaction with AI Results: Generative AI is by nature experimental and probabilistic. Variations in visual composition, musical rhythm, voice inflection, or adherence to complex prompts are inherent to AI modeling. Dissatisfaction based on personal aesthetic preferences, artistic expectations, or trial-and-error prompting is strictly non-refundable.
User-Side Operational or Network Errors: Inability to access or utilize the Services resulting from client-side internet instability, outdated browsers, inputting unsupported prompt syntax, uploading corrupted/incompatible source files, or failing to follow documented guidelines.
Terms of Service Violations: Any account that has been restricted, suspended, or terminated due to violations of our Terms of Service or Content Guidelines—including attempts to generate illegal material (CSAM), non-consensual explicit content (NSFW), copyright-infringing media, or platform abuse.
Mid-Cycle Subscription Cancellations: Canceling a recurring subscription deactivates future automatic renewals. Cancellation does not generate a retroactive or prorated monetary refund for elapsed or unused days within the active billing cycle.

4. Failed Generations and Automatic Credit Restoration

It is essential to distinguish between fiat currency refunds and credit balance restoration:

If a generation job fails to complete due to an internal server timeout, infrastructure outage, or upstream AI provider failure after credits have been deducted, our automated queue manager will typically restore the deducted credits directly back to your account balance.
Credit restoration compensates for lost computational capacity and enables you to retry your prompt without penalty. Credit restoration is not a monetary refund to your credit card or bank account.

5. How to Submit a Refund Request

To initiate a refund request, please send an email to our support team at support@flowaifx.app containing the following details:

Email Subject: Refund Request - [Your Registered Email Address]
Account Identification: The verified email address associated with your Flow AI Fx account.
Transaction Details: The order number, invoice ID, or transaction receipt received from our payment provider (Stripe, Creem, or Waffo).
Date & Amount: The date the transaction took place and the exact amount charged.
Detailed Explanation: A clear description of the specific reason for your request (including system error codes or screenshots if applicable).

Processing Timeline

Our billing team reviews refund inquiries in the order received, typically responding within two to three (2–3) business days.

Once approved, the refund is processed directly back to the original payment method used during checkout. Depending on your financial institution or credit card issuer, funds will typically appear in your account within five to ten (5–10) business days.

6. Relationship with Terms and Statutory Consumer Rights

This Refund Policy forms an integral part of our Terms of Service and should be read in conjunction with them.

Nothing in this policy is intended to limit or override mandatory statutory consumer protection rights that cannot be lawfully waived under the local laws of your jurisdiction (such as statutory withdrawal rights in the European Union or United Kingdom, to the extent such rights have not been waived upon the immediate commencement of digital performance).

7. Policy Revisions

Flow AI Fx reserves the right to modify or amend this Refund Policy at any time. Any changes will become effective immediately upon posting to this page, as reflected by the "Effective Date" at the top of the policy.

8. Contact Us

If you have questions regarding our billing terms or need assistance with your subscription, please contact us:

Flow AI Fx Billing & Support
Website: https://flowaifx.app
Email: support@flowaifx.app